Terms & Conditions

1. Food/Beverage Products

We have searched high and low for food and beverage products that meet the RAW requirements in order to provide great tasting foods that are great for you! RAW doesn’t necessarily mean that an ingredient is straight from the Earth without any sort of preparation. Raw simply means that the ingredients and final product have not been prepared over 118 degrees Fahrenheit. Foods can also be dehydrated, dried, frozen, etc…. and still be considered RAW.

In food preparation there are multiple different certifications that a business can procure for its products, such as “Gluten Free,” “Organic,” “Kosher,” and the like. What you may not know is that in order to use these certifications companies have to apply to certifying organization and pay fees to use those logos on their packaging. While we encourage our vendors to be certified, and while many are, the reality is that a lot of small or new businesses often lack the funds to pay for these expensive certifications. As such, please keep in mind that just because you do not see a certifying badge or symbol on a product, it does not necessarily mean that the product does not meet one or more of the standards required by a certifying board

That being said, please keep in mind that we do not manufacture the products we sell. While we try to ensure that the products are safe and healthy, it is your responsibility to check the ingredients on every food item you receive in your RawBox to help ensure that you and your loved ones do not have an allergy or sensitivity to a product or its ingredients. While we also try to ensure that the food and drinks that come in RawBox are actually raw products, as we do not manufacture the products themselves, we do at times have to rely on the manufacturers assurances that the products meet our raw standard.

Again, as a retailer, we do not manufacture, produce, or label the goods that we sell. As such, a product could be mislabeled or otherwise compromised without our knowledge. We cannot be held responsible for the accuracy of ingredients, nutritional information, certifications, manufacturing processes, or any adverse reactions caused by any of the products we sell. We are not responsible for errors or omissions on ingredient lists, nutritional information, or manner/technique of manufacture.

Please be aware and safe when it comes to severe allergies or sensitivities. We are not physicians and/or health care practitioners. Any suggestions we make about health claims should be checked with your physician for relevancy to you and your family's health. If you notice any errors or have any suggestions for us, please contact us at [email protected]

2. Beauty/Household Products

Although the kind of food and beverages you consume are an important part of a healthy lifestyle, we at RawBox believe that what you put on your body and in your surrounding environment also affects your health. As a result, and in addition to food and beverage products, we also provide beauty and household products that we feel promote a healthy lifestyle.

In order to promote a healthier you, we search for products that are free of from toxins such as parabens, polypropylene and polyethylene glycols, sodium lauryl and laureth sulfates.

Again, as a retailer, we do not manufacture, produce, or label the goods that we sell. As such, a product could be mislabeled or otherwise compromised without our knowledge. We cannot be held responsible for the accuracy of ingredients, certifications, manufacturing processes, or any adverse reactions caused by any of the products we sell. We are not responsible for errors or omissions on ingredient lists, or manner/technique of manufacture.

Again, please be aware and safe when it comes to severe allergies or sensitivities. We are not physicians and/or health care practitioners. Any suggestions we make about health claims should be checked with your physician for relevancy to you and your family's health. If you notice any errors or have any suggestions for us, please contact us at [email protected]

RawBox respects your privacy and appreciates your trust that we will respect your personal information. By visiting the RawBox website you are accepting the practices described in this Privacy Notice. If you have any questions about the RawBox privacy policy please contact us at [email protected]

This Privacy Policy does not apply to other websites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site.

Information Collected

We collect and store any information that you enter on our website or give us in any other way. While you can choose to not provide certain information, you may not be able to take full advantage of our service. We use the information that you provide for, among other uses, fulfilling orders, responding to requests, customizing products, improving our website and services, and communicating with you. If you subscribe to RawBox or make any other purchase through our company, we will ask you for your name, e-mail address, shipping address, telephone number and credit card information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained through a third party vendor. Telephone numbers and e-mail addresses are used to contact you regarding your order. RawBox will not sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission.

If you create an account that includes a personal password, please make sure to safeguard your password and other personal information. You may be liable for unauthorized use of our website, as well as have your private information used by others. Additionally, we automatically gather certain information and statistics regarding the usage of the RawBox website through the use of cookies and other technologies. Although most browsers allow you to refuse cookies, they are necessary to access this website and place orders.

How We Use Your Information

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information for, among other uses, fulfilling orders, responding to requests, customizing products, improving our website and services, tracking emails, communicating with you and otherwise enhancing your usage of the website. We may also use the information to provide a personalized shopping history and/or to notify you about new services, special promotions, or offers.

In order to maintain and operate this website and various features, certain trusted third party vendors may be permitted to access your information. These third parties can include a website host, credit card processing companies, data analyzers, and order fulfillment centers.

In the event of a proposed or actual merger, sale, or acquisition of another type that involves part or all of the RawBox business, or as part of a corporate reorganization, change in control, or sale of stock, we may transfer personally identifiable information. Should this occur any transferee would be bound by the terms of this privacy policy.

We may be required by law either by subpoena, court order, administrative or governmental order to disclose information. We also reserve the right to disclose information if it is necessary to protect our rights or the rights of others, for fraud prevention, credit risk reduction, or to prevent harm to people/property.

We also may aggregate non-personally identifying information to use in improving the website and business.

Email addresses submitted to any of our mailing lists will be used solely for the purpose of sending you special offers and announcements from RawBox and other partners. Emails we send will include information on how to unsubscribe from our lists. You may also unsubscribe from any RawBox email list at any time by sending an email to [email protected]

If you provide feedback, suggestions, or recommendations, we may, at our discretion, choose to use that information to improve our website and business. If you provide self-identifying information we will only use it to respond to your feedback, suggestion, or recommendation. We will not share your information with others without your permission or unless you request it.

Comments that you post on public forums such as social media sites (Facebook/Instagram/etc.), blogs, or message boards will contain the identifying information that you provided to said websites along with the time you posted your comments. RawBox is not responsible for the content that you or other individuals post on websites not monitored or controlled by RawBox.

If you choose to purchase a gift for another individual or choose to refer someone else to our website or business, we may ask for that individual’s name, shipping address, phone number, and email address. RawBox will store this information for the purposes listed above and to contact the individual regarding any referral that you made. The other individual can contact RawBox at any time to request removal of their information from the RawBox database.

How We Protect Your Information

In order to help protect and keep confidential any information that we receive from you, we follow reasonable technical and management policies. These include encrypting your credit card number and personal information using secure socket layer (SSL) technology to provide secure transmission of your information from your computer or mobile device to our servers. Additionally, only those employees of RawBox and third party vendors who need access to your personal information to provide your services area allowed such access. Although we will try to ensure your personal information is kept secure, please keep in mind that no computer system is one hundred percent secure.

If you have registered an account with RawBox, you may access and update your personal information and email preferences either by logging into the website or by sending an email to [email protected] Although we will attempt to be as prompt as possible with any opt-out requests, you may continue to receive various electronic communications from us for up to 15 business days after your request has been submitted.

Privacy Policy Changes

We reserve the right to change our Privacy Policy at any time and without forewarning. We will post any revised Privacy Policy on this page so that you will be able to determine how your information is gathered and used. Your continued use of this website indicates your assent to the Privacy Policy as posted.

This website is operated by RawBox, LLC. Throughout the site, the terms “we”, “us” and “our” refer to RawBox. By visiting, accessing, browsing, purchasing, viewing, or otherwise using this website, you acknowledge that you have read and understood the terms and conditions contained in this Terms of Service (“Terms”) and agree to be bound by these Terms. These terms apply to any and every user of the website without limitation. If you do not agree to these Terms, you should not use or access this website. RawBox (“Provider”) reserves the right to revise, change, remove or otherwise alter these Terms at any time without forewarning by updating this posting. You are encouraged to review these Terms each time you use the website as your usage of the website after any change has been made will constitute as your acceptance to any change and to the Terms. You can review the most current version of the Terms of Service at any time on this page.

RawBox also reserves the right, without notice, to revise the services and products available on the website and to change, suspend or discontinue any aspect of the website. RawBox will not be liable to you or to any third party for doing so. RawBox may also impose rules or limits on usage of the website, or restrict or suspend access to part, or all, of the website without notice or any obligation to any party.

You may not use RawBox, this website or any content and products thereon, for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction, including, but not limited to copyright and trademark laws.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Our store is hosted on Crate Joy. They provide RawBox with the online e-commerce platform that allows us to sell our products and services to you.

Section 1 - Use Of This Website

You may use the website only for your own noncommercial personal use and in compliance with these Terms. You are responsible for any content that you provide to the website or to other individuals, including, but not limited to posting, uploading, emailing, or other means of content distribution. You are solely responsible for any and all consequences of posting such information to the website.

You are not permitted to use this website to post, send, transmit, or communicate any material that is intellectual property, copyrighted, trademarked, personal information, or personality rights of another person or entity. You are not permitted to post any content that is false, untrue, inaccurate, misleading, libelous, abusive, obscene, offensive, unlawful material, or material that is not your own. You are not permitted to use this website to conduct actions that would violate any law or regulation, constitute a criminal offense, or give rise to civil liability. You are also not permitted to interfere with RawBox or its website in any manner, RawBox’s network security, or with any computer system RawBox uses or is associated with.

You are responsible for maintaining your account and password, and hereby agree to accept responsibility for all activities that are perpetrated with that account and password. You also agree to immediately notify RawBox in the event that your account is compromised and report any unauthorized use of your account or other breach of security.

Section 2 - Membership

We reserve the right to revoke your membership for any reason or for no reason at any time including as a result of a violation of these Terms without notice. Membership is void where prohibited by law.

Section 3 - Content Submitted to RawBox

If you send RawBox suggestions, proposals, creative ideas, artwork, plans, recommendations, comments, or other materials, in any way, means, or manner, including, but not limited to email, website, postal mail, or social media (collectively “content”), you agree that RawBox may, at any time and without restriction, publish, distribute, edit, copy, translate and otherwise use in any medium and format, any content that you send. RawBox is under no obligation to pay compensation for any content, maintain content in confidence, respond to content, or use or publish content.

RawBox does not claim ownership over any content or materials that you or other individuals post or otherwise make available on the website. By submitting any content or other materials for inclusion in the website, you grant RawBox a perpetual, non-terminable, irrevocable, worldwide, royalty-free and non-exclusive license to use, copy, modify, create derivative works, sublicense, distribute, or publically display said materials in whole or in any part thereof. You hereby represent, warrant, and covenant that any content or materials that you provide does not include anything that you do not have the full rights to grant license or licenses to RawBox.

You agree that any content you submit or send to RawBox will not violate the rights of any third-party, including, but not limited to, intellectual property, copyrights, trademark, privacy, personal information, or personality rights. You agree that any content will not contain libelous, abusive, obscene, offensive or otherwise unlawful material. You also agree that any content you submit to this website will not contain malware, any computer viruses, or any code of a destructive nature that could in any way affect the operation of RawBox or any related website.

RawBox also has no obligation to monitor, edit, or remove content, and takes no responsibility and assumes no liability for any content posted by you or any third-parties. You are solely responsible for any content you post and for its accuracy. RawBox may monitor, edit, or remove content at its discretions if it determines that the content is offensive, unlawful, libelous, pornographic, threatening, obscene, defamatory, objectionable, or otherwise violates intellectual property, copyrights, trademark, or the Terms of this website.

Section 4 – Cancelling Services

Subscriptions can be cancelled at any time. If you cancel by the 20th of the month, your following delivery will not be sent. If you cancel after the 20th, your last delivery will still be sent.

Three and Six Month Subscriptions can’t be cancelled mid-subscription. If you have a Three Month Subscription and do not want to auto-renew, cancel by the 20th of your second month. If you have a Six Month Subscription and do not want to auto-renew, cancel by the 20th of your fifth month. If you are not sure that you want to commit to a Three or Six Month Subscription, please sign up for the month-to-month option. These subscriptions are prepaid and cannot be refunded for any reason, except damage or spoil, and will not be refunded in full.

For all changes to subscriptions, and to stop your subscription from reoccurring: Log into your account on getrawbox.com. Once logged in, you will see 'My Subscriptions’ on the left hand side. Click EDIT and you can make adjustments.

Section 5 - Product Information, Images, and Content

The images posted on this website are for marketing purposes only and are not representative of the actual number of products, size of products, format of products, flavors/scents of products, manufacturer or brands of products that have been shipped or will be shipped to customers as part of the RawBox monthly subscription. The type of products and number of products in each monthly RawBox subscription box will vary on a monthly basis.

While we endeavor to ensure that the information on this website is complete and reliable, certain information my contain typographical errors, inaccuracies, pricing errors, or other errors that RawBox may correct without liability to any party. RawBox reserves the right to limits quantities of items available or purchased by users of the website. RawBox may revise, suspend, or terminate an event, promotion, or order at any time and without notice. RawBox does not guarantee that any or all products pictured on this website will be available. RawBox is also not responsible for any content that may be submitted by you or any third parties.

While RawBox strives to accurately research and describe the products and their ingredients that are available on this site, as RawBox is not a manufacturer of any products, it is not responsible for the contents of any products, including their ingredients. You agree to carefully inspect every product, including its ingredients, to confirm the product is suitable for your use.

You acknowledge and agree that the content (other than content that may be submitted by you or other parties), materials, text, images, videos, graphics, trademarks, logos, button icons, music, software and other elements available on the website are the property of RawBox or its vendors and licensors and are protected by copyright, trademark and/or other proprietary rights and laws. You agree not to sell, license, rent, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, modify or create derivative works from any content or materials on the website. RawBox and the RawBox logo are trademarks of RawBox, LLC. All other trademarks that appear on the website are the property of their respective owners. All rights reserved.

Section 6 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF THE WEBSITE AND PRODUCTS AND SERVICES SOLD BY RAWBOX. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF SERVICES AND PRODUCTS PROVIDED BY RAWBOX WILL BE ACCURATE OR RELIABILE.

YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEBSITE, ITS CONTENT, AND THE SERVICES OR PRODUCTS PROVIDED THEREON, IS AT YOUR SOLE RISK. ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH RAWBOX ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABLE QUALITY, DURABILITY, TITLE, NON-INFRINGEMENT, SECURITY, OR ACCURACY

RAWBOX DOES NOT WARRANT THAT: (1) THE INFORMATION OR RESULTS INDICATED ON THIS WEBSITE OR ANY PRODUCTS SOLD BY US IS CORRECT, ACCURATE OR RELIABLE; (2) THE FUNCTIONS CONTAINED ON THIS SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; OR (3) DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES IT AVAILABLE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS

IN NO CASE SHALL RAWBOX, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS OR LICENSORS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING RAWBOX OR ANY PRODUCTS PURCHASED THROUGH RAWBOX, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF RAWBOX OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF RAWBOX OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA RAWBOX, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Section 7 - Waiver

The failure of RawBox to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

Section 8 - Agreement

These Terms of Service and any policies or operating rules posted on this site or in respect to the services or products provided on this website constitutes the entire agreement and understanding between you and RawBox and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and RawBox (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 9 - Indemnification

You agree to indemnify, hold harmless, and defend RawBox, its parent, subsidiaries, divisions, partners, owners, officers, directors, agents, licensors, service providers, subcontractors, suppliers, interns, employees and affiliates, and their respective owners, officers, directors, employees, agents and affiliates from any and all claims, demands, liabilities, damages, costs and expenses of defense, including attorneys’ fees, in any way arising from or related to your use of the website, products sold by RawBox, your violation of these Terms or the Privacy Policy, content posted to the website by you, or your violation of any law or the rights of a third party.

Section 10 - Governing Law

These Terms of Service and any separate agreements whereby we provide you services or products shall be governed by and construed in accordance with the laws of the State of California. You agree that the venue for any claim or dispute that you may have against RawBox, its subsidiaries, affiliates, members, officers, employees or managers must be resolved in a court Orange County, California. You agree to submit to the personal jurisdiction of the courts located within Orange County, California for the purpose of litigating, mediating, or arbitrating all claims or disputes.

Section 11 - Severed Provisions

If any provision of these Terms is unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

Section 12 - Contact Information

Questions about the Terms of Service should be sent to us at [email protected]